How do I contact you about my order if I have any changes or questions?

August 24, 2015 By

Please call one of customer service rep’s during regular business hours (1-508-451-2467):

M-F 8am-9pm,
Sat-Sun 9am-9pm EST/Boston Time

Or send us an email any time of the day or night using this contact form and we shall reply
first thing next business day during business hours.

Please reference your order # & name as stated on the “bill to/credit card” so we can locate your order.

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← Frequently Asked Questions

Customer Service 1-508-451-2467
M-F 8am-10pm, Sat-Sun 9am-9pm EST
24 X 7 Online Ordering (Visa/MC/AMEX/Discover or PayPal) You can choose your "requested delivery date" per our drop down calendar during the checkout process for your convenience.
Orders can be placed for "Next Day" delivery if your order is received before 3pm on Monday's thru Thursday (by 4:30PM on Friday's) EST/Boston Time. Also we can take your order days, weeks, months in advance for your convenience. Our store will ask you for your requested future "delivery date" per our drop down calendar during the checkout process.
We ship Monday thru Friday for Tuesday thru Saturday deliveries via FedEx Express Overnight® to insure absolute freshness.
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Good morning, I wanted to let you know that my order of 16 lobsters got delivered exactly as planned last Saturday, and we really enjoyed them. It was some of the best lobster I have ever had!
Thank you for the lobster, and the wonderful service!
Mike Thole

Just wanted to let TFLC know how happy I am with the order I placed with you for my July 4th family get together!!! The lobsters were phenominal and exactly the size ordered…the little necks were delicious and the Chowda..some of the best ever!! From the time I opened the box with the festive and professinal packing to the actual celebration meal with my family, I was very pleased.( and relieved)..lol…that I had done business with you…

So Thank You again, all at TFLC…. till next time …
Paula Boynton

Fresh Lobster Company – FYI – Thank you, everything went very smoothly. Lobsters and chowder arrived on Saturday like clockwork. Petite sirloins were purchased for “Surf & Turf” and the meal was spectacular. Lobsters & Chowder were excellent……..

The meal and love were shared by all.
Dan R.

This was my first time ordering from your company. My experience was perfect from beginning to end!
Absolutely delicious! Thank You!
Nick Gonzalez

I just wanted to thank you again for an awesome dinner. We have ordered live lobsters from you on a number of occasions and this time was special, my father’s 80th birthday. The lobsters arrive fresh and alive as always, and were just perfect. The soups were wonderful also.

We appreciate the great product and service!
Ben PreBoy